Privacy By Design
1. Introduction
Keekco Ltd (website URL: https://keekco.com) values your privacy and trust. As a leading technology company specializing in AI, advisory, connectivity, and electrical services, we are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, and protect your information. By using our services, you consent to the practices described herein.
2. Data Collected
Data Storage Location
Keekco Ltd is a UK-based company, and our web servers are hosted in the United Kingdom. We use hosting providers that adhere to GDPR standards, ensuring that your data is securely stored and compliant with all relevant regulations. For more information on our hosting provider’s privacy policy, please refer to their documentation.
Registration Data
When you register on our website, we collect your username, email address, and any additional personal information you provide in your user profile. You can access, edit, or delete your personal information at any time. Website administrators also have the ability to view and manage this information.
Purchase Data
To provide you with product support, we may collect and store information related to your purchases, including product codes and support expiration dates. This data is essential for delivering downloads, support, and other customer services.
Support Data
If you submit a support request via our website, the information you provide is sent to our support system. Only the data explicitly provided is used, and you will be asked for consent each time you submit a new support request.
Comments
When you leave comments on our site, we collect the data displayed in the comments form, along with your IP address and browser user agent string to assist with spam detection.
Contact Form
Information submitted through the contact form on our site is sent to our company email. These submissions are retained for customer service purposes and are never used for marketing or shared with third parties.
Google Analytics
We use Google Analytics to anonymously track site usage. No personalized data is stored. You can opt-out of Google Analytics tracking by using this link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information for the following purposes:
- Verification/identification of the user during website usage
- Providing technical assistance
- Sending important updates and information
- Checking account activity to prevent fraud and ensure security
- Customizing your website experience
- Ensuring smooth website performance and administrative functions
3. Embedded Content
Our website may include embedded content, such as videos or social media feeds. Embedded content behaves as if you visited the source website directly. These third-party websites may collect data about you, use cookies, or monitor your interactions with the embedded content. Below are the services we use:
- Facebook: We use the Facebook page plugin to display our timeline. Facebook’s privacy policy applies. Facebook Privacy Policy.
- Twitter: We display our Twitter timeline using the Twitter API. Twitter’s privacy policy applies. Twitter Privacy Policy.
- YouTube: We embed YouTube videos on our site. YouTube’s privacy policy applies. YouTube Privacy Policy.
4. Cookies
Our site uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us retain user preferences, manage shopping carts, and provide anonymized tracking data to third-party applications like Google Analytics. You can disable cookies in your browser settings, though doing so may affect your site experience.
Necessary Cookies (All Site Visitors)
- cfduid: Used by CloudFlare to identify individual clients and apply security settings. CloudFlare Privacy Policy.
- PHPSESSID: Identifies your unique session on the website.
Necessary Cookies (Additional for Logged-in Customers)
- wp-auth: Used by WordPress for authentication.
- wordpress_logged_in_{hash}: Used by WordPress for user authentication.
- wordpress_test_cookie: Ensures cookies are working correctly.
- wp-settings-[UID]: Used by WordPress to customize your view of the admin interface.
5. Who Has Access To Your Data
If you are not a registered client, we do not retain or view any personal information about you. For registered clients, your personal information can be accessed by:
- Our system administrators
- Support staff when necessary to provide services
6. Third Party Access to Your Data
We do not share your personal data with third parties except as necessary to provide the services you expect from us. The exceptions include:
- Hosting Providers: To store and process your data securely.
- Support Platforms: For managing support requests.
7. How Long We Retain Your Data For
We retain your support tickets, comments, and their metadata indefinitely unless you request deletion. This allows us to recognize and approve comments automatically rather than holding them for moderation. If you register on our website, we store your personal information in your user profile until you choose to delete it. Administrators can also view and edit this information.
8. Security Measures
We use SSL/HTTPS throughout our site to encrypt user communications and protect your data from unauthorized access. In case of a data breach, our administrators will take immediate action to ensure system integrity, notify affected users, and reset passwords if necessary.
9. Your Data Rights
General Rights
If you have a registered account on our website, you can request an exported file of the personal data we hold, including any additional data you’ve provided. You can also request that we erase your personal data, except for data we are required to keep for legal or security reasons.
GDPR Rights
Keekco Ltd is committed to complying with GDPR standards. If you are a resident of the European Union, you have the right to access, rectify, or erase your personal data. For more details, please refer to the EU GDPR Information Portal.
10. Third Party Websites
Our website may contain links to third-party websites. Keekco Ltd is not responsible for the privacy practices or content of these websites. Please review their privacy policies before sharing any personal information.
11. Release of Your Data for Legal Purposes
In certain legal circumstances, we may need to release your information in response to requests from government agencies or private litigants. We will notify you if such a release is necessary, unless prohibited by law. We may also release your information to third parties if we believe it is necessary to prevent fraud or illegal activities.
This Privacy Policy is designed to ensure that your personal data is handled with the utmost care and respect. If you have any questions or concerns, please contact us at info@keekco.com